COVID-19 (Coronavirus) & Air Kayaks Direct

Air Kayaks Direct Remains Open During Stage 4 Victorian Restrictions For Online & Phone Orders

Australia and the rest of the world are taking drastic measures due to the COVID-19 (Coronavirus) pandemic to ensure we can get through this event in a safe and timely way and to mitigate further spreading of the virus.

Here at Air Kayaks Direct we are continuing to monitor government advice and are making necessary changes to our operations to ensure the safety of our staff, customers and network.

Business As Usual

The good news is that here at Air Kayaks Direct there is very little need for change at this stage due to our business model.

Our warehouse is still 100% operational with orders being dispatched each day.

Contactless pickups are still available from our warehouse and partner warehouses for eligible items.

Will My Order Be Delayed?

For most products, no. Air Kayaks Direct works with a number of suppliers across Australia each of which warehouse and dispatch orders directly to our customers.

Most of our suppliers are still fully operational at this stage but may have reduced on site staff and slightly longer lead times for a small range of products.  

We work with major freight partners across the country such as TNT, Toll & Fastway. Some couriers have reported a possible delay of 2-3 business days.

Please ensure that someone is able to accept the goods during business hours to avoid costly redirection or return-to-sender charges.

Contactless Delivery

Most couriers are now not requiring a signature upon delivery and will leave your order in a safe place if you are not home. If there isn't a safe place to leave the item then the driver will leave a card behind with instructions on where to pick it up from or attempt redelivery.

Questions?

Out team is on hand and ready to help via our Contact Us page.

This page will be updated regularly and shall report any changes that may affect your order. Last update 5 August 2020.