Shipping & Delivery
We have 2 shipping prices for an easy shopping experience:
- Shipping is FREE for orders over $200.
- Shipping is only a flat rate of $16.50 otherwise.
Please provide us either with a residential or business address. We cannot deliver to PO Boxes.
AUS Islands: We cannot deliver to some Australian islands. For those we can, an air freight surcharge applies. Please contact us to confirm shipping feasibility if you reside in such areas.
International Orders: Although we primarily ship within Australia, we also cater for international shipments. Please contact our sales team at firstname.lastname@example.org and we'll provide you with a custom shipping order.
Our order process is simple:
- You'll get an email confirmation immediately after placing your order.
- Orders are usually dispatched within 2 business days.
- You'll get an email confirmation of shipping with tracking ID when your order leaves our warehouse.
Purchases made on weekends/public holidays will be processed on the next business day.
Your package is sent during business hours and generally take between 3-5 business days to receive depending on location. For WA/TAS, please allow up to an additional 2 business days. For country/rural/remote locations please allocate up to an additional 3 business days.
All our deliveries require a signature on delivery. If no one at your address is present at delivery, your consignment will be transferred to a nearby depot and a card will be left with instructions for re-delivery/collection.
Please note that our couriers cannot provide a phone call on the day of delivery. If you know you may not be present for delivery, you may provide our courier with the “Authority To Leave” your package at your doorstep. Simply select this option at checkout. Please note that by selecting this option Air Kayaks Direct cannot be held responsible for any loss or damage to your order after it has been dropped off.